Frequently Asked Questions
These are some of our frequently asked questions, that we have been asked. So just have a quick browse and make sure that you are completely happy, or even what questions you may like to ask the cottage owner before you make a booking.
What are the arrival and departure times?
Arrival and departure vary between the different accommodations, but cottage owners generally ask for you to arrive after 3pm on the day of arrival and leave the property by 10am on the day of departure. This allows the owners to make sure that the accommodation is thoroughly cleaned and ready for you when you arrive.
How do I pay?
Generally you will be asked for deposit to secure your booking and an amount of 25% is very common.
The owner of the accommodation will then contact you when it's time to pay the balance of your holiday.
If the booking is made within 56 days before your holiday, you may well be asked to pay the full rental price there and then.
How will I receive confirmation of my booking and payment?
Please ask the owner this before booking.
Generally a confirmation of booking will be sent to you with a receipt of the deposit payment. Some owners may also send you helpful information such as directions and what to enjoy locally at the same time.
What happens if I need to cancel my holiday?
If you need to cancel, you should contact the cottage owner immediately and discuss this with them. They will have terms and conditions that you have agreed to on booking their accommodation.
If you have given them ample notice and they can re-let the cottage they may well reimburse you fully. If however it is short notice and they are unable to re-let the cottage, you may forfeit your fee.
Please ask the owner before booking for a copy of their Booking Terms and Conditions which should provide full description of cancellation charges.
Will there be any additional charges?
This depends on the accommodation. Again we advise you to check with the owner direct before making your booking. There may be additional charges for items such as extra beds, pets, bedding and use of some facilities.
However, the accommodation information page on this site should clearly show any extra charges before you book your holiday.
What facilities do the cottages have?
This depends on the individual accommodation. All holiday cottages will have something special to offer you and the number of facilities and extras that they have will be reflected in the price.
If you are interested in a particular accommodation please check out their information page for more details about what they offer.
Do you ever offer discounts?
We are unable to offer discounts. We can only advertise the cottages at the price stated by the owners. However if you want to negotiate a discount then do ask the owners.
However don't be upset if they do not offer discounts as they may well have a great reputation and provide an excellent service and so they may not need to offer any discounts.
To keep up to date with all the latest deals, make sure you sign up for our Special Offers Email Newsletter.
I have a question that's not answered here?
Just send us an email via firstname.lastname@example.org. We'll get back to you as soon as possible with the answer.
" Lucie and Liz, Just a quick email to say that it is so good being able to speak to the cottage owners direct and to chat about all my family needs and make sure that every little thing is covered. I am not sure if many people email you but I thought I would just like to say well done and keep up the good work. "
Mrs Julie Fowler, Yately, Surrey
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