Booking Terms
Owner's Terms and Conditions of Letting of the Property
Bookings are made and accepted only on the following terms and conditions which will apply to all confirmed bookings. These Terms and Conditions supersede all previous versions.
Definitions
Booking means reservation of the Property by Guests through the Your Cottage website;
Booking Form means the form completed by the Guests when reserving of the Property through the Your Cottage website;
Guests means all those people who will stay in the Property for which a Booking is made;
Holiday means the period of time for which the Guests are entitled to stay in the Property;
Full Rental Price is the total price paid by Guests for the rental of the Property, this price to be determined by the Owner alone
Location Guide means the document supplied by email to the Guests following the Booking;
The Owner means the name and address of the person who owns the cottage;
Property means the name and address of the place you will be staying during your holiday;
Short Break Holiday means a Holiday of four nights or fewer, Guests leaving on the fifth day;
Your Cottage means the Kingfisher Barn Ltd, trading as Your Cottage, registered in England and Wales under number 2689174 whose registered office is at Kingfisher Barn, Rye Farm, Abingdon, Oxon, OX14 3NN;
Your Cottage Website means www.your-cottage.co.uk.
Your Cottage
Your Cottage acts as agent for the Owner of the Property and the contract of letting is between the Owner of the Property and the Guests. Your Cottage does not own or manage the Property in any way. The use of the Property by the Guests is subject to these Terms and Conditions.
Your Cottage accept no responsibility for personal injury to Guests, nor for loss or damage to Guests’ property, nor for any other matters over which Your Cottage has no control.
Obligations and Responsibilities of Guests
The Guests acknowledge that Bookings are not valid unless the deposit has been paid and confirmation of the Booking has been sent to the Guests.
The Guests acknowledge that Your Cottage will only accept and confirm Bookings made by persons of 18 years or age or over.
The Guests shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the Holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.
The Owner reserves the right to levy an additional charge for any extra cleaning required at the end of the Holiday.
The Guests must report to the Owner any damage or breakages to the Property or to any of the fixtures or fittings within the Property which occur during the Holiday. The Owner may require the Guests to compensate the Owner for any such damage or breakages and the Owner reserves the right to make a claim against the Guests for repair or loss as a result of damage or breakages caused by the Guests.
The Owner may require the Guests to pay a security deposit on arrival at the Property at the beginning of the Holiday. If this applies to the Property you will be advised of the amount of the security deposit at the time the Booking is made. The security deposit will be refunded by the Owner at the end of the Holiday, less any costs for damage and breakages.
The Guests must show due consideration to other parties during the Holiday. If the Guests abuse the property or display dangerous, offensive or rude behaviour to the Owner or any third parties including care takers, cleaners and neighbours, the Owner has the right to ask the Guests to leave the Property before the end of the Holiday. In this event, the Holiday shall be treated as having been cancelled by the Guests and the Guests shall have no claim against the Owner or Your Cottage for compensation or reimbursement whatsoever.
The Guests’ right to occupy the Property may be forfeited without compensation in the following circumstances:
- If more Guests or animals than specified on the Booking Form stay or attempt to stay in the Property during the Holiday
- If overnight visitors are entertained without the Owner's express permission.
- If any activity is undertaken which may cause damage, or an unreasonable noise or disturbance.
The Guests acknowledge that the Owner or his representatives may access the Property at any reasonable time during the Holiday. The Guests recognise that, in the case of an emergency, if the Guests cannot be contacted, the Owner or his representatives have the right to gain access to the Property immediately.
The Guests may bring a pet or a guide dog or service dog to the Property provided that this is agreed with owner prior to arrival and noted on the Booking Form. Guests must keep all animals off the furniture, exercise them outside and never leave them unattended in the Property.
Guests acknowledge that other visitors may have brought animals into the Property and the Owner makes no guarantee that Guests will not have allergic reactions because animals have been in the Property before.
The Guests will use the Property for the purpose of a holiday and for no other purpose.
The Guests must take all necessary steps to safeguard their personal property for which the Owner will take no responsibility.
Payment
The full rental prices to be paid by the Guests for the rental of the Property will be those set out in the confirmation of the Booking.
Guests are required to pay a deposit of 25% of the full booking price to secure a Booking. These deposits are non-returnable unless Your Cottage or the Owner cancels the Booking. As soon as the Booking is confirmed, a legally binding contract is formed and Guests must pay the Full Rental Price. This must have been paid in full before the first day of the Holiday and in agreement with the payment terms.
Arrival and Departure from the Property
Guests may arrive at the Property at any time after 3pm on the start date of the Holiday and must leave by 10.00am on the last day. If Guests fail to vacate the Property by 10.00am on the last day of the Holiday, they will be required to pay for an additional day for which the rental will be based on a proportion of the Full Rental Price. If Guests' arrival will be delayed beyond 8.00pm on the first day of the Holiday, Guests must contact the person whose details are given on the Location Guide so that alternative arrangements can be made. If Guests do not do so, they may not be able to gain access to the Property.
If Guests have not arrived by 12 noon on the day after the start date of the Holiday and have not advised the person whose details are given on the Location Guide of their late arrival, the Holiday may be treated as having been cancelled by the Guests. In this case, no refund of any monies paid by the Guests will be made.
Complaint
In the event of there being cause for complaint concerning the Property, the matter should be
taken up with the person whose details are given in the Location Guide as soon as possible so that
an on the spot inspection can be made if necessary and remedial action taken. In no circumstances
will compensation be made for complaints raised after the Holiday has ended when the Owner
will have no opportunity to investigate the complaint or to try to put maters right.
Standard of the Property
Information on the Property has been compiled and is set out on the Your Cottage Website as
accurately as possible. Facilities may be altered or withdrawn for reasons outside the control of
Your Cottage or the Owner, in which case neither Your Cottage nor the Owner can accept
responsibility. Mistakes in the description of the Property on the Your Cottage Website may occur
from time to time, and confirmation should be requested prior to booking. The Guests must accept
that there may be minor differences between text or photographs or illustrations on the Your
Cottage Website and the Property. Your Cottage and the Owner cannot accept responsibility
should the Property not conform to the Guests' standards. If a facility is particularly important to
Guests they should check with Your Cottage prior to making a Booking.
Cancellation by the Guests
Sometimes it is necessary to cancel a booking. You must call the Owner of the property and also confirm the cancellation in writing. The letter must be signed ( where possible ) by the person who made the original booking. This letter must be sent by recorded delivery and the cancellation will only take effect from the time when the Owner receives this letter.
Holiday cancellation insurance is not provided by Your Cottage or the Owner and is not included
in the rental price of the Property. All Guests are advised to take independent advice on
appropriate holiday insurance.
Immediately upon receipt of the confirmation of the Booking, the Guests should check the details
and notify Your Cottage immediately of any amendment or correction to be made as soon as
possible. Your Cottage reserves the right to charge a fee for amending the Booking in such
circumstances.
Guests who require a Booking to be altered once Your Cottage has sent confirmation of the
Booking will be charged £20.00 for production of the revised confirmation.
In the event of cancellation by the Guests the deposit taken will be retained. No
refunds will be given on cancelled Short Break Holidays, whether or not the holiday
accommodation is re-let.
The cancellation charges are described below:
| Notice
given |
Cancellation
charge payable |
| |
|
| 56 days or more |
Your deposit of
25 % |
| 55-43 days |
30 % of the total
amount payable by you. |
| 42-29 days |
50 % of the total
amount payable by you. |
| 28-8 days |
90 % of the total
amount payable by you. |
| 7 days or less |
100% of the total
amount payable by you. |
In the event that following cancellation, the Owner is able to re-let the accommodation for the period booked (or part of it) 50 % of the re-let income will be refunded to the hirer.
If you have not arrived by 8.00am the morning after your holiday was due to commence or contacted the Owner. It will be assumed that your holiday has been cancelled and the total cost of your booking will be forfeited.
Cancellation the Cottage Owner
In the event of the cottage owner being unable to arrange the Property for the Holiday requested by
the Guests, the cottage owner will notify the Guests as soon as possible and shall use their best
endeavours to arrange alternative accommodation of an equivalent type and standard in a similar
location. If this is not acceptable to the Guests and the Guests so advises the cottage owner within
seven days of the cottage owner's suggestion of an alternative, the cottage owner shall refund all payments
made, including the deposit, to the Guests.
Cancellation by Your Cottage
In the event of Your Cottage having to cancel a Guest's holiday booking, the guest accepts that the booking commission for the cottage rental will be the full and final payment due from Your Cottage.
Liability
The Owner and Your Cottage shall not be liable to the Guests for any direct, indirect, special or
consequential loss of the Guest's arising out of or in connection with the Holiday. The Owner will
indemnify the Guests for any loss or damage for personal injury or death caused to any person by
any act or omission of the Owner in connection with the Holiday.
If Guest's become aware of any circumstances that may give rise to a claim of any kind, the
Guests will inform the Owner as soon as possible.
Website
Whilst every care has been taken in the establishment of the Your Cottage Website, no
responsibility can be accepted by Your Cottage or their agents for any loss incurred by errors on
the Website. All electronic data transferred remains the property of Your Cottage or their agents
and may not be replicated in part or whole without prior permission. No electronic data will be
preserved indefinitely.
Your details.
For the purposes of the Data Protection Act 1998, Your Cottage is the sole data controller and
data processor of all personal data provided to Your Cottage by Guests and prospective Guests. In
order to process Bookings, Your Cottage needs to collect certain personal details from Guests
such as names and addresses of Guests, credit/debit card or other payment details, special
requirements such as those relating to any disability or medical condition which may affect any
Guests’ holiday arrangements and any dietary restrictions which may disclose religious beliefs.
Your Cottage may process and store Guests’ personal details for their own administration, market
analyses and operational reviews.
Your Cottage would also like to store and use Guests’ personal details for future marketing
purposes (for example, sending brochures or details of promotions and offers which the Company
feels may be of interest to Guests). All details given to Your Cottage will be kept, but only names,
contact details and any booking preferences will be used for marketing purposes unless Guests are
informed otherwise when the information is provided.
Customer Satisfaction Questionnaire
Your Cottage are committed to providing quality holidays and will send a Customer
Questionnaire to all Guests. Guests’ comments and suggestions provide valuable information on
how Your Cottage can further improve their holidays and services. Guests are asked to take the
time to fill in the questionnaire because their opinions are very valuable to Your Cottage.